Frequently Asked Questions > Coordinating Patient/Client-Centred Care


QUESTION — COORDINATING PATIENT/CLIENT-CENTRED CARE

How do health care providers who are all involved in the care of a particular patient/clilent but who may or may not be part of the same team ensure a coordination of their treatments plans?   How does an existing team or individual practitioner facilitate care that a patient/client wants from another provider?

RESPONSE

Every health professional is responsible to ensure that the patient’s/client's best interests are always protected and that the roles and unique contributions of all health care providers are respected.  We must ensure that patients/clients (whether at the individual or population level) remain at the centre of care. 

One way to facilitate safe, patient/client-centred care is to determine who the patient/client is seeing for their health care and what treatments they are receiving. Patients/Clients may have a number of health care providers involved in their care, either formally or informally, and that each has the potential to affect the care of another.  For example, a patient/client may be seeing a physician, nurse practitioner, naturopath, traditional Chinese medicine practitioner, and pharmacist, all of whom may be prescribing or dispensing therapeutics that may interact.

It is not always evident who else the patient may be seeing; therefore, it is important to for health professionals provide an opportunity for the patient/client to share this information.

Each practitioner should further consider whether consultation with the patient’s/client's other care providers would contribute to meeting the patient's/client's health care goals (e.g., any of the substances or other therapies the patient is receiving are contraindicated). The practitioner should work with the patient/client, or his or her representative, to determine how to coordinate patient/client care. Orangizational policies and procedures may also need to be considered to facilitate the process. 

Patient/client/family/community-centred care is identified as one of the six competency domains in A National Interprofessional Competency Framework, Canadian Interprofessional Health Collaborative, February 2010

LINKS

A National Interprofessional Competency Framework, Canadian Interprofessional Health Collaborative, February 2010

COLLEGE LINKS
Acupuncturists
Audiologists

Position Statement on Concurrent Intervention Provided By CASLPO Members

Chiropodists
Chiropractors

Guideline G-009: Code of Ethics

Dental Hygienists
Dental Technologists
Dentists
Denturists
Dietitians

Enhancing Interprofessional Collaboration (Winter 2012)

Homeopaths
Kinesiologists
Massage Therapists
Medical Laboratory Technologists

CMLTO Professional Practice Learning Program (PPLP) “Professionalism and Collaboration” Learning Module

CMLTO Crystal Clear Summit Report, Topic 1, Scenario 1

Medical Radiation Technologists

CMRTO Standards of Practice

Midwives
Naturopaths
Nurses

Complementary Therapy

Consent

Consent Learning Module

Decisions about Procedures and Authority

Occupational Therapists

COTO: Conscious Decision-Making

COTO: Code of Ethics

Opticians
Optometrists

OPR 5.1  The Patient Health Record

 

Pharmacists

Code of Ethics

Model Standards of Practice for Canadian Pharmacists

Pharmacy Technicians

Model Standards of Practice for Canadian Pharmacy Technicians

Physicians and Surgeons

CPSO Policy Statement #3-11: Complementary/Alternative Medicine

CPSO Policy Statement # 4-05: Consent to Medical Treatment

Physiotherapists

Standard for Professional Practice - Managing Challenging Interpersonal Situations when Providing Patient Care

Guide to the Standard for Professional Practice - Managing Challenging Interpersonal Situations When Providing Patient Care

 

Podiatrists
Psychologists
Psychotherapists
Respiratory Therapists

CRTO Standards of Practice: Therapeutic and Professional Relationships 

Speech-Language Pathologists

Position Statement on Concurrent Intervention Provided By CASLPO Members

Traditional Chinese Medicine and Acupuncturists